Concession Store Manager

Overview

Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited. The label is known for accessible luxury in ready-to-wear, accessories and leather goods and operates through retail stores, concessions and wholesale partners worldwide. As part of a multi-brand group, the brand emphasizes global reach, design-led product and a polished retail experience.

Role & Responsibilities

• Lead day-to-day concession operations within the partner department store to deliver exemplary brand presentation and guest experience.
• Drive sales performance to achieve and exceed KPIs and revenue targets through effective clienteling, promotions and merchandising initiatives.
• Recruit, train and coach concession staff; manage rosters, performance reviews and succession planning to build a high-performing team.
• Implement and maintain visual merchandising and product presentation standards consistent with brand guidelines and seasonal directives.
• Manage inventory, stock replenishment and shrink-control procedures; coordinate stock transfers and cycle counts with the retail partner.
• Maintain accurate sales and operational reporting; analyse performance metrics and implement corrective action plans.
• Act as primary liaison with the department store partner, ensuring contractual obligations, display placement and joint marketing activities are executed smoothly.
• Ensure full compliance with company policies, loss-prevention procedures and local regulatory requirements.

Qualifications

• Proven experience managing a concession or boutique within the luxury or premium retail sector.
• Demonstrable track record of meeting or exceeding sales targets and managing P&L or sales performance metrics.
• Strong leadership and people-management skills, with experience recruiting, coaching and developing retail teams.
• Excellent clienteling and customer-service orientation; ability to cultivate and retain high-value clients.
• Familiarity with visual merchandising standards and luxury brand presentation.
• Fluent Spanish and strong commercial English skills preferred.

Skills

Experience

Typically requires 3+ years of progressive retail management experience, preferably within luxury or premium concession environments, with proven accountability for sales and team performance.

Education

Secondary education required; a diploma or degree in retail management, business or a related field is preferred.

Culture

Michael Kors promotes a fast-paced, design-led retail environment with a strong emphasis on client experience and visual excellence. As part of Capri Holdings, the brand values collaboration across global teams, diversity of talent and continuous professional development within the luxury sector.