Concession Sales Associate

Overview

Michael Kors is a global luxury lifestyle brand known for accessible American sportswear, accessories and ready-to-wear. As part of Capri Holdings Limited, the label operates an international retail and wholesale network and seeks employees who combine commercial rigour with a passion for fashion and client service.

Role & Responsibilities

• Drive sales performance by delivering exceptional, personalised customer service and building long‑term client relationships.
• Support and communicate company policies and commercial directives at the concession level.
• Manage stock control activities including receiving, inventory accuracy and replenishment.
• Assist with product presentation and execute the company’s visual merchandising standards.
• Contribute to daily store operations to ensure a high standard of shopfloor appearance and functioning.
• Forecast and communicate store product needs to optimise availability and minimise stock gaps.
• Help grow and maintain a strong customer database through proactive clienteling and follow‑up.

Qualifications

• Proven retail experience in fashion, preferably within a concession or premium brand environment.
• Strong interpersonal, communication and organisational skills with demonstrable customer‑service excellence.
• Ability to manage multiple tasks in a fast‑paced retail setting and adapt to changing commercial priorities.
• Flexibility to work varied hours according to retail trading requirements.
• Capacity to work both independently with minimal supervision and collaboratively as part of a team.
• Analytical problem‑solving skills: able to identify issues, gather facts and reach valid conclusions.

Skills

Experience

Previous experience in fashion retail is required; experience working within a concession model or premium/luxury brand environment is strongly preferred.

Education

Secondary education (high school). Vocational training or certificates in retail, fashion merchandising or related disciplines are advantageous.

Culture

Michael Kors fosters a commercial, client‑centric retail culture where product presentation and personalised service are paramount. The brand values initiative, teamwork and a fast‑paced approach to sales, offering employees exposure to international luxury retail standards within the Capri Holdings group.