Client Advisor
Michael Kors Sales Associate in Metzingen, Germany — full-time retail role focused on clientelling, product expertise and driving store performance.
Overview
Michael Kors is a globally recognized luxury fashion and lifestyle brand within the Capri Holdings portfolio. The brand is known for its accessible American glamour across ready-to-wear, accessories and leather goods, and operates internationally through branded boutiques and wholesale channels. As an employer, Michael Kors emphasizes brand stewardship, customer-centric retail excellence and professional development within a commercial, design-oriented environment.
Role & Responsibilities
- Deliver exemplary customer service as a Michael Kors Ambassador to drive loyalty and repeat business.
- Execute proactive clientelling using all available client communication apps and CRM tools to grow and maintain client relationships.
- Maintain visual standards, floor presence and stock integrity to ensure a compelling boutique environment.
- Use product knowledge packs to advise customers confidently and convert sales.
- Collaborate closely with the store management team to interpret sales results, identify opportunities and achieve store KPIs.
- Operate POS and retail technology efficiently to complete transactions and update client records.
Qualifications
- Proven enthusiasm for fashion and prior retail sales experience in a fast-paced environment.
- Demonstrable ability to collaborate, motivate peers and work as part of a team to achieve sales targets.
- Strong verbal communication and interpersonal skills; local language proficiency preferred.
- Comfortable using retail technology and clientelling applications to enhance the customer experience.
Skills
Experience
Relevant retail sales experience in a fast-paced environment; prior experience in luxury or premium retail is advantageous but not mandatory.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is a plus.
Benefits
Competitive compensation package; Attractive commission scheme; Clothing allowance
Culture
Michael Kors fosters a collaborative, performance-driven retail culture that prizes professionalism, inclusivity and brand ambassadorship. The workplace encourages team development, creativity and a client-focused approach consistent with the brand's global positioning.