Cashier

Overview

Michael Kors is a global luxury lifestyle brand within the Capri Holdings portfolio, recognised for accessible modern luxury across ready-to-wear, accessories and footwear. As an employer it operates an international retail network and places strong emphasis on brand presentation, client service excellence and internal mobility across Capri Holdings' family of brands.

Role & Responsibilities

• Act as a brand ambassador by upholding Michael Kors image, grooming and customer service standards at all times.
• Deliver consistently exceptional customer experiences through proactive engagement, prompt resolution of enquiries and personalised clientelling.
• Operate point-of-sale hardware and cash registers; accurately process payments, refunds and exchanges in accordance with company policy.
• Utilise clientelling apps and CRM tools to maintain client communication, capture data and proactively manage the CRM database.
• Leverage product knowledge resources to support sales activity and identify opportunities to drive business performance.
• Support opening and closing till procedures and ensure the checkout area is clean, organised and compliant with operational standards.
• Collaborate with the store team to meet store objectives and model company behaviours using the behaviour toolkit.

Qualifications

• Enthusiasm for retail and delivering high-quality customer service in a fast-paced environment.
• Strong interpersonal skills with a collaborative, team-oriented mindset.
• Attention to detail in cash handling, visual presentation and maintaining an organised checkout area.
• Comfort with technology or willingness to learn in-store systems, clientelling apps and CRM tools.
• Proficiency in English for effective customer communication and internal reporting.
• Right to work in Italy and availability to perform part-time scheduled shifts (including weekends and holidays as required).

Skills

Experience

Previous experience in retail or customer-facing roles is preferred; familiarity with POS systems and CRM/clientelling platforms is an advantage.

Education

High school diploma or equivalent preferred.

Benefits

Cross-Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility Across Capri Brands; Employee Assistance Program.

Culture

Michael Kors fosters a fast-paced, client-centric retail culture that values polished brand presentation and collaborative teamwork. Employees benefit from exposure to an international luxury retail environment and mobility opportunities across Capri Holdings' portfolio.