Assistant Store Manager

Overview

Michael Kors is a global luxury fashion brand known for accessible American sportswear, accessories and leather goods. The label operates within Capri Holdings, a conglomerate that also includes other premium fashion houses, and is recognised for a commercial, brand-driven retail model that emphasizes elevated client experiences and visual merchandising.

Role & Responsibilities

• Drive personal and store sales performance; meet individual and store targets and communicate business results to the team.
• Lead by example to deliver an elevated level of customer service; develop and coach associates in clienteling and sales techniques.
• Assume the responsibilities of the Store Manager in their absence, including decision-making and store leadership.
• Oversee store operations including cash controls, safe and bank deposits, petty cash, register management and participation in inventories.
• Support loss prevention, physical security and adherence to risk-management procedures.
• Implement and maintain merchandising and visual directives; ensure the selling floor is organized and presentation standards are met.
• Manage recruitment support, onboarding, ongoing training, performance evaluation and day-to-day HR issues in partnership with corporate HR.
• Ensure timely processing of deliveries, accurate inventory communication and resolution of product concerns.

Qualifications

• Minimum 3 years of retail experience with 1–2 years in specialty store management or equivalent supervisory role.
• Demonstrated ability to coach and develop sales teams to achieve commercial targets.
• Proven experience with cash handling, POS/register management and inventory control procedures.
• Strong clienteling and customer service skills with the ability to resolve complex client issues.
• Excellent communication, organizational skills and the capacity to work a flexible retail schedule including weekends and holidays.

Skills

Experience

Minimum three years of retail experience, including one to two years in a specialty store management or assistant management role with responsibility for sales targets, staff supervision and operational tasks.

Education

High school diploma or equivalent required; post-secondary coursework or diploma in business, retail management or fashion is preferred.

Culture

The brand cultivates a fast-paced, fashion-forward retail environment that prizes elevated client service, visual excellence and team development. As part of Capri Holdings, the workplace blends commercial rigor with a global luxury sensibility and investment in talent development.