Assistant Store Manager
Michael Kors seeks an Assistant Store Manager in the Phoenix Metropolitan Area to lead retail operations, clienteling and omni‑channel sales.
Overview
Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, known for accessible American luxury across ready-to-wear, accessories and leather goods. The brand operates a global retail and wholesale network and invests in omnichannel retailing, creative merchandising and talent development, offering career mobility across sister labels within the group.
Role & Responsibilities
- Deliver an elevated, personalised customer experience and drive store sales performance.
- Lead and execute opening and closing procedures, daily operational tasks and loss-prevention protocols.
- Coach, mentor and develop store team members to improve selling skills, product knowledge and service standards.
- Build and maintain a client book through proactive clienteling, follow-up and appointment setting.
- Drive omni‑channel sales by leveraging digital tools, click‑and‑collect and other integrated retail technologies.
- Maintain visual merchandising standards and assist with inventory control to support commercial objectives.
Qualifications
- Minimum 3+ years of relevant retail management experience.
- Proven ability to lead a sales team and deliver measurable results in a fast‑paced retail environment.
- Strong clienteling skills with a track record of building lasting customer relationships.
- Excellent communication, organisational and multitasking abilities.
- Flexibility to work retail hours, including weekends and holidays.
Skills
Experience
At least three years of progressive retail management experience, ideally within luxury or premium fashion, demonstrating team leadership, sales growth and client relationship development.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion merchandising or a related field preferred.
Benefits
Cross-Brand Discount; Flexible schedule; Internal mobility across Jimmy Choo and Michael Kors; Exclusive Employee Sales; Clothing Allotment
Culture
Michael Kors fosters a fashion-forward, fast-paced retail culture that values elevated customer service, commercial acumen and creative presentation. As part of Capri Holdings, the brand emphasises internal mobility, professional development and collaboration across sister labels.