Assistant Store Manager

Overview

Michael Kors is a globally recognised luxury lifestyle brand focused on modern American sportswear and accessories. As part of Capri Holdings Limited, the brand operates a broad retail and wholesale network and fosters an environment that values fashion-forward creativity, client service excellence and internal mobility across affiliated maisons.

Role & Responsibilities

• Deliver and sustain an elevated customer experience that drives sales and client loyalty.
• Lead and execute opening and closing procedures, cash handling and daily operational tasks with precision.
• Coach, mentor and develop sales associates on styling, current trends and consultative selling techniques.
• Build and manage a client book to increase repeat business and generate incremental traffic.
• Ensure consistent adherence to brand customer-service standards while effectively multi-tasking in a fast-paced environment.
• Leverage available omnichannel tools and technology to maximise sales across digital and in-store touchpoints.
• Support a positive, inspiring store culture that encourages professional growth and operational excellence.

Qualifications

• Minimum 3+ years of relevant retail management experience.
• Proven ability to lead a sales team to achieve targets and deliver exceptional clienteling.
• Demonstrable coaching and people-management skills with experience developing frontline talent.
• Flexible availability to perform opening/closing duties and adapt to store operational needs.
• Comfortable using retail technologies to support omnichannel selling and client engagement.

Skills

Experience

At least 3 years of progressively responsible retail management experience, ideally within luxury or premium fashion, including team leadership, client development and execution of store operations and sales initiatives.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or fashion preferred but not required.

Benefits

Cross-Brand Discount; Flexible schedule; Internal Mobility Across Brands; Exclusive Employee Sales; Clothing Allotment

Culture

Michael Kors cultivates a dynamic, style-led workplace where client service and commercial performance are paramount. The brand emphasises creative presentation, professional development and mobility within the Capri Holdings group, supporting employees who are ambitious, client-focused and fashion-savvy.