Assistant Store Manager

Overview

Michael Kors is an American luxury lifestyle brand specializing in ready-to-wear, accessories and footwear. As part of Capri Holdings Limited, the label operates a global retail network and emphasizes fashion-forward design, customer service excellence and career mobility across sister brands.

Role & Responsibilities

• Deliver an elevated, personalized customer experience and drive sales performance through effective clienteling and styling.
• Lead and execute daily opening and closing procedures and maintain exemplary store operations and visual standards.
• Coach, develop and motivate sales associates to achieve individual and store KPIs, fostering a high-performance team culture.
• Build and maintain a client book, nurturing lasting customer relationships to increase traffic and repeat business.
• Leverage omnichannel tools and retail technology to maximize sales, fulfilment and client engagement.
• Support the Store Manager in implementing business plans, inventory controls and local merchandising initiatives.
• Demonstrate flexibility in a fast-paced retail environment and act as a brand ambassador at all times.

Qualifications

• Minimum 3+ years of relevant retail management experience, preferably within fashion or luxury retail.
• Proven leadership and people-development capabilities with experience coaching sales teams.
• Strong clienteling skills with a demonstrated ability to build and maintain customer relationships.
• Customer service obsession with a natural aptitude for styling and selling.
• Technologically literate with the ability to use omnichannel retail systems and POS tools.
• Flexible availability to work retail hours, including weekends and holidays.

Skills

Experience

Minimum 3+ years of retail management experience with a proven track record of driving sales, developing teams and delivering exceptional customer service; luxury or fashion retail experience preferred.

Education

High school diploma or equivalent required; bachelor’s degree in business, fashion or a related field preferred.

Benefits

Cross-Brand Discount; Flexible schedule; Internal mobility across Jimmy Choo and Michael Kors; Exclusive employee sales; Clothing allotment

Culture

Michael Kors cultivates a fast-paced, fashion-forward retail environment that prizes client-centric service and commercial performance. Employees benefit from brand pride, opportunities for internal mobility across Capri Holdings brands and emphasis on professional development and mentorship.