Assistant Store Manager
Michael Kors Assistant Store Manager in Merrimack, USA — lead sales, coach the team, and deliver elevated luxury client experiences.
Overview
Michael Kors is a global luxury fashion brand within the Capri Holdings portfolio, known for accessible American sportswear and refined accessories. As part of a multi‑brand luxury group that includes Versace and Jimmy Choo, the brand offers international retail operations and internal mobility across affiliated labels.
Role & Responsibilities
- Deliver an elevated, client‑first customer experience to achieve store sales and conversion targets
- Lead and execute opening/closing procedures, daily operational tasks, and cash handling with accuracy
- Coach, mentor and motivate the sales team on product knowledge, styling, and selling techniques to build lasting client relationships
- Develop and maintain a client book to drive repeat traffic, client engagement and higher‑value transactions
- Drive omnichannel sales by leveraging available digital tools and store technology to fulfill client needs
- Ensure adherence to brand standards for visual merchandising, store presentation and customer service
- Manage multiple priorities in a fast‑paced environment while modelling professional conduct and product expertise
Qualifications
- Minimum 3+ years of relevant retail management experience, preferably in fashion or luxury retail
- Proven ability to coach and develop front‑of‑house teams to deliver high standards of customer service and sales performance
- Demonstrable clienteling experience with a track record of building and maintaining client relationships
- Comfortable using retail technology and omnichannel tools to drive sales and fulfill customer needs
- Flexibility to work a retail schedule including evenings, weekends and peak trading periods
Skills
Experience
At least three years of progressive, customer‑facing retail management experience—ideally within fashion or luxury sectors—demonstrating team leadership, clienteling capability and achievement of sales targets.
Benefits
Cross‑Brand Discount; Flexible schedule; Internal mobility across Versace, Jimmy Choo, Michael Kors; Exclusive Employee Sales; Clothing Allotment
Culture
Michael Kors cultivates a fashion‑forward, client‑centric retail culture where commercial rigour meets creative expression. The environment emphasizes high standards of service, opportunities for internal progression across Capri Holdings' luxury brands, and a collaborative, performance‑driven team ethos.