Assistant Store Manager

Overview

Michael Kors is a globally recognised luxury fashion brand within the Capri Holdings portfolio, known for accessible luxury across ready-to-wear, accessories and footwear. The brand operates an international retail network and places a strong emphasis on product-driven merchandising, elevated customer service and the professional development of retail teams.

Role & Responsibilities

• Drive personal and store sales to meet or exceed targets; coach and model high-performance selling behaviors.
• Track, analyse and communicate store business results to the Store Manager and regional leadership.
• Deliver exceptional customer service, cultivate repeat clientele and support the team in clienteling activities.
• Resolve customer complaints and service issues promptly and escalate when necessary.
• Support store operations including inventory management, physical security, cash controls, bank deposits and participation in inventories.
• Execute management register functions and ensure correct point-of-sale procedures are followed.
• Implement merchandising and visual directives; maintain a clean, organized selling floor and process deliveries in a timely manner.
• Assist in recruitment, onboarding, training and development of store associates and provide ongoing performance feedback.
• Uphold brand image and grooming standards and ensure compliance with company policies and loss-prevention procedures.
• When required, manage offsite transfers of product (driving product to/from offsite locations).

Qualifications

• Minimum three years of retail experience, including at least two years in specialty store supervisory or management roles.
• Proven ability to achieve sales targets and to coach and develop selling teams.
• Strong customer-service orientation with demonstrated clienteling and conflict-resolution skills.
• Familiarity with inventory control, cash handling procedures and basic loss-prevention practices.
• Professional grooming and presentation consistent with luxury retail standards.

Experience

At least 3 years of retail experience with a minimum of 2 years in specialty retail management or a comparable supervisory position, demonstrating progressive responsibility for sales, operations and people management.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Culture

The brand fosters a fast-paced, fashion-forward retail environment that prizes excellent client service, creativity and commercial discipline. Teams are customer-centric and collaborative, with an emphasis on training and internal development within the broader Capri Holdings group.