Assistant Store Manager

Overview

Michael Kors is a global luxury lifestyle brand within the Capri Holdings portfolio, recognized for contemporary ready-to-wear, accessories and leather goods. The brand operates an international retail network and places strong emphasis on elevated customer experience, visual merchandising and commercial leadership across its boutiques and department store partnerships.

Role & Responsibilities

• Co-lead store operations and collaborate with the management team to define and execute a proactive business strategy that meets operational budgets and sales targets.
• Inspire, coach and develop the store team to create a culture of accountability, high performance and exceptional customer service.
• Lead by example on the sales floor, manage the client database and deploy clienteling tools to increase customer engagement and lifetime value.
• Analyse performance reports and retail KPIs, then design and implement action plans to exceed expectations.
• Plan and support local customer events and client outreach initiatives to generate incremental revenue.
• Maintain inventory integrity through scheduled audits and bi-annual inventories, and ensure compliance with company operational procedures.
• Utilise company communication platforms effectively and act promptly on corporate updates and directives.

Qualifications

• Proven retail management experience in a fast-paced, target-driven environment, preferably within luxury or premium fashion.
• Demonstrated leadership and team development skills with a collaborative mindset.
• Proficiency in leveraging technology to support sales and client engagement.
• Strong organisational skills, attention to detail and ability to perform under pressure.
• Familiarity with retail KPIs and Microsoft Office.
• Fluency in English with strong verbal and written communication skills.

Skills

Experience

Proven track record in retail and store management, including leading teams, delivering sales targets and managing day-to-day boutique operations in a fast-paced retail environment. Luxury or premium brand experience is strongly preferred.

Education

High school diploma or equivalent required; post‑secondary education in business, retail management or fashion is advantageous.

Benefits

Cross‑Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility across Capri brands; Employee Assistance Program (confidential wellbeing support).

Culture

Michael Kors offers a fast‑paced, design‑led retail environment with a strong emphasis on customer experience and commercial performance. The brand fosters internal mobility and professional development within the Capri Holdings group, supporting collaborative teams and entrepreneurial leadership at store level.