Assistant Store Manager

Overview

Michael Kors is a globally recognised luxury fashion brand known for its modern American sportswear aesthetic across ready-to-wear, handbags, footwear and accessories. The brand operates within Capri Holdings, a multinational luxury fashion group, and maintains an international retail network that emphasises elevated client service, visual presentation and commercial discipline.

Role & Responsibilities

• Support the Store Manager in day-to-day store leadership, stepping into the Store Manager role during absences.
• Drive personal and store sales targets through coaching, client development and exemplary selling.
• Monitor, analyse and communicate business results and performance metrics to the management team.
• Develop product knowledge and sales techniques across the team to maximise conversion and average transaction value.
• Ensure consistently exceptional client service, manage client books and resolve customer complaints swiftly and effectively.
• Oversee operational disciplines including cash control, safe and bank deposits, register functions and loss-prevention protocols.
• Participate in inventory management and stocktakes; communicate replenishment and product concerns to support merchandising goals.
• Implement and maintain visual merchandising directives and ensure the selling floor reflects brand standards.
• Support recruitment, onboarding, training and ongoing development of store staff; provide regular performance feedback.
• Maintain professional image and grooming standards in line with the brand.

Qualifications

• Minimum three years retail experience with 1–2 years in specialty retail management or a supervisory capacity.
• Demonstrated ability to lead a sales team, coach to results and manage daily retail operations.
• Strong commercial acumen with experience in sales reporting, inventory controls and cash management.
• Excellent interpersonal, communication and conflict-resolution skills.
• Flexibility to work retail hours, including weekends and peak trading periods; valid driver's licence desirable if required for offsite transfers.

Skills

Experience

Minimum of 3 years in retail, including 1–2 years in specialty store management or as an assistant manager with demonstrated people leadership and commercial delivery.

Education

High school diploma or equivalent; further study in business, retail management or fashion is advantageous but not required.

Culture

The workplace culture emphasises polished client service, visual excellence and commercial rigor typical of an international luxury brand. Teams operate in a fast-paced retail environment where development, mentorship and adherence to brand standards are central to daily life.