Assistant Store Manager
Michael Kors seeks an Assistant Store Manager in Charlotte, NC to lead retail teams, drive omni‑channel sales and elevate client relationships.
Overview
Michael Kors is a global luxury lifestyle brand known for accessible luxury in accessories, footwear and ready-to-wear. The brand is part of Capri Holdings Limited alongside other premium houses, and offers a fast‑paced retail environment with global reach, brand-forward merchandising and internal mobility across affiliated labels.
Role & Responsibilities
- Deliver an elevated customer experience and drive sales through expert clienteling and styling.
- Lead and execute opening and closing procedures and daily operational tasks to ensure store standards.
- Coach, develop and motivate the sales team to meet individual and store performance targets.
- Build and maintain a client book to increase repeat business and drive traffic through personalised outreach.
- Leverage omni‑channel tools and retail technology to maximise conversion and fulfilment across channels.
Qualifications
- Minimum 3+ years of relevant retail management experience in fashion or luxury retail (required).
- Demonstrated ability to lead, mentor and develop a sales team with measurable performance improvements.
- Proven track record in clienteling and building lasting customer relationships.
- Strong commercial acumen with experience driving omni‑channel sales and using retail technology (preferred).
- Passion for fashion, a service‑oriented mindset and entrepreneurial drive.
Skills
Experience
At least three years of progressive retail management experience in a fashion or luxury environment, including hands‑on leadership of sales teams, client development, and daily store operations focused on meeting sales targets and delivering superior customer service.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion merchandising or a related field preferred.
Benefits
Cross‑Brand Discount; Flexible schedule; Internal mobility across Jimmy Choo and Michael Kors; Exclusive employee sales; Clothing allotment
Culture
The workplace emphasizes a fashion‑forward, client‑centric culture that values style, teamwork and commercial drive. Employees benefit from a fast‑paced retail environment with opportunities for professional development and cross‑brand mobility within Capri Holdings.