Assistant Store Manager

Overview

Michael Kors is an internationally recognised luxury lifestyle brand within the Capri Holdings portfolio, known for accessible luxury in ready-to-wear, accessories and footwear. The brand operates a global retail network and emphasizes a fashion-forward, commercial approach combined with rigorous client service and brand presentation standards.

Role & Responsibilities

• Drive personal and store sales performance to meet or exceed targets; coach selling staff to maximise conversion and average transaction value.
• Ensure exemplary customer service and clienteling; build and maintain repeat clientele and support associates with client book development.
• Oversee daily store operations including cash control, deposits, safe management, petty cash and register functions.
• Manage inventory processes and participate in stock takes; collaborate on loss prevention and physical security measures.
• Execute and maintain visual merchandising directives; ensure the selling floor is presentation-ready and deliveries are processed timely.
• Recruit, train and develop store staff; evaluate performance, provide feedback and support HR in employee relations and payroll integrity.
• When required, drive product to and from offsite locations in accordance with company procedures.

Qualifications

• Minimum 3 years of retail experience with 1–2 years in specialty or store management.
• Proven ability to coach and develop sales teams and to lead by example in a fast-paced retail environment.
• Strong problem-solving skills with experience resolving customer complaints and HR-related issues.
• Knowledge of cash control, inventory management, merchandising and loss prevention procedures.
• Flexible availability including weekends and holidays; valid driver's license and clean driving record when performing offsite deliveries.

Skills

Experience

At least three years of retail experience, including one to two years in a specialty or store management role, with demonstrated success in meeting sales targets, managing inventory, and leading a sales team.

Education

High school diploma or GED required; post-secondary education in business, fashion merchandising or a related field is a plus.

Culture

Michael Kors fosters a commercial, fashion-driven culture that values polished client service, individual initiative and team collaboration. The retail environment is dynamic and performance-oriented, with emphasis on professional development and brand presentation.