Assistant Store Manager

Overview

Michael Kors is a global luxury lifestyle brand within the Capri Holdings portfolio. The label operates an international network of retail boutiques and wholesale partners, emphasising accessible luxury, strong brand presentation and a customer-centric retail experience. As part of Capri Holdings, employees benefit from cross-brand mobility and opportunities within a multi-brand luxury group.

Role & Responsibilities

• Lead, motivate and coach the store team to deliver a culture of accountability, excellent client service and high performance.
• Support recruitment, onboarding, training and ongoing development to cultivate Michael Kors brand ambassadors.
• Drive sales on the floor by example, monitor daily performance and implement action plans to achieve and exceed targets.
• Manage and proactively leverage the client database and clienteling tools to increase customer engagement and lifetime value.
• Plan and support local customer events and initiatives to generate incremental revenue.
• Oversee store operations including inventory integrity, scheduled audits, bi-annual inventories and adherence to store standards.
• Use company communication platforms to cascade updates and take timely operational actions.
• Contribute to meeting operational budgets and developing local business strategies alongside the management team.

Qualifications

• Proven retail and people-management experience in a fast-paced, customer-focused environment.
• Demonstrable leadership and team-building capabilities with a collaborative mindset.
• Proficiency using technology to support sales and client engagement (client databases, clienteling tools).
• Strong analytical ability to interpret performance reports and translate insights into action plans.
• Excellent organisational skills, attention to detail and the capacity to perform under pressure.
• Fluency in English with effective verbal and written communication skills.

Skills

Experience

Proven retail management experience with responsibility for driving sales, coaching staff and managing store operations in a fast-paced, brand-driven environment. Experience analysing sales performance and executing corrective action plans is required.

Education

High school diploma or equivalent required; a tertiary qualification in retail management, business or hospitality is preferred, or equivalent professional experience in luxury retail.

Benefits

Cross-Brand Discounts & Private Employee Sales; Vacation Allowance (paid time off); Internal Mobility Across Capri Brands; Employee Assistance Program (confidential support for mental, emotional and financial wellbeing).

Culture

Michael Kors operates within a fast-paced, creative retail environment that values strong customer service, brand stewardship and commercial agility. As part of Capri Holdings, the employer promotes internal mobility and a diverse, inclusive workplace, encouraging collaboration and development across its portfolio of brands.