Assistant Store Manager
Michael Kors seeks an Assistant Store Manager in Auburn Hills, MI to drive sales, operations and client service for its retail store.
Overview
Michael Kors is an international luxury fashion house known for ready-to-wear, accessories and leather goods. The brand operates a global network of retail stores and is part of Capri Holdings Limited, a multi-brand fashion group. As an employer, Michael Kors emphasizes client-focused retail excellence, visual presentation and commercial leadership across its store estate.
Role & Responsibilities
- Achieve personal and store sales targets through direct selling and by coaching the team to maximize performance.
- Monitor, track and communicate business results and sales metrics to the store leadership team.
- Lead by example to ensure consistently elevated levels of customer service and clienteling; grow and maintain a personal client book and support associates in building theirs.
- Resolve client issues and complaints promptly and professionally; support associates with returns, exchanges and service recovery.
- Partner with the Store Manager on operations including risk management, physical security, inventory control, cash handling and deposit procedures.
- Execute and support all register and POS functions; train staff on correct register usage and management controls.
- Participate in inventories and communicate stock needs and product concerns to merchandising and buying teams.
- Support implementation and maintenance of visual merchandising directives; ensure the selling floor is organized and reflects brand presentation standards.
- Contribute to recruitment, onboarding, training and ongoing development of store staff; deliver performance feedback and support HR processes and payroll integrity.
Qualifications
- Minimum 3 years of retail experience with 1–2 years in specialty or boutique management.
- Proven ability to coach and develop sales teams to meet commercial goals.
- Strong clienteling skills with experience building and maintaining repeat clientele.
- Demonstrable knowledge of inventory control, cash handling and basic loss-prevention practices.
- Excellent interpersonal and communication skills; ability to resolve customer and HR issues tactfully.
- Valid driver’s license required when role responsibilities include offsite product transfers.
Skills
Experience
Minimum three years of retail experience, including one to two years in a specialty or boutique management role with responsibility for sales leadership, staff development and store operations.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion or a related field preferred.
Culture
Michael Kors cultivates a fast-paced, fashion-driven retail environment where commercial rigor meets elevated customer service. The brand values collaboration, professional development and a polished brand presentation, while maintaining an inclusive recruitment policy consistent with Capri Holdings' global standards.