Assistant Store Manager

Overview

Michael Kors is a global luxury lifestyle brand within Capri Holdings, known for accessible luxury in ready-to-wear, handbags and accessories. As an employer, the brand operates fast-paced retail environments with an emphasis on commercial performance, elevated client service and consistent brand presentation across international boutiques.

Role & Responsibilities

• Drive and achieve personal and store sales targets through active selling and coaching of the team.
• Track, monitor and communicate business results and KPIs to support performance improvement.
• Lead by example to ensure an elevated level of sales and customer service across all associates.
• Coach and develop selling skills and product knowledge among sales staff to maximize conversion and average transaction value.
• Maintain compliance with all sales-related policies, cash handling procedures and store security protocols.
• Manage operational duties including register functions, bank deposits, safe and petty cash, and participation in physical inventories.
• Support merchandising and visual directives: maintain a polished sales floor, process deliveries and communicate inventory needs.
• Resolve customer issues and complaints promptly; build and maintain repeat clientele through clienteling and effective use of client books.
• Assist in recruitment, training, performance evaluation and development of store staff; ensure grooming and brand image standards are upheld.
• Partner with HR on employee relations and payroll integrity; provide follow-up for training programs and seminars.

Qualifications

• Minimum 2 years of supervisory or assistant management experience in retail; luxury or premium fashion experience strongly preferred.
• Proven track record of meeting or exceeding sales targets and developing sales teams.
• Exceptional customer-service orientation with strong clienteling skills.
• Demonstrated experience with cash handling, POS/register operations and inventory control.
• Strong leadership, coaching and communication skills; ability to provide constructive feedback.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Valid driver's license and willingness to drive product offsite when required (if applicable).

Skills

Experience

At least 2 years of supervisory experience in retail, preferably within luxury or premium fashion; demonstrable success driving sales, managing inventories and coaching teams to achieve business results.

Education

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Culture

Michael Kors’ retail environment is client-centric, fashion-driven and performance-focused, with a strong emphasis on professionalism and brand presentation. The company cultivates a collaborative, fast-paced workplace that emphasizes development through coaching and training while maintaining high standards of grooming and customer service.