Assistant Store Manager

Overview

Michael Kors is a global luxury fashion brand known for its accessible American sports-luxury aesthetic. As part of Capri Holdings, the brand operates within a multi-brand luxury group that emphasizes global expansion, cross-brand mobility and a strong retail footprint. The employer fosters a commercial, design-led environment where brand heritage and customer experience are central.

Role & Responsibilities

• Coach, inspire and lead the store team to deliver consistent high-performance and a culture of accountability.
• Support recruitment, onboarding and ongoing training to develop brand ambassadors and succession pipelines.
• Lead by example on the sales floor to meet and exceed sales targets and store KPIs.
• Analyze performance reports and implement actionable plans to improve conversion, average transaction value and client retention.
• Proactively manage the client database and clienteling activities to deepen relationships and drive repeat business.
• Plan and collaborate on local customer events and promotions to generate incremental revenue.
• Ensure inventory integrity through scheduled audits and bi-annual inventories and oversee loss-prevention practices.
• Utilize company communication platforms effectively and action corporate updates in a timely manner.

Qualifications

• Proven retail and store management experience in a fast-paced, results-driven environment.
• Demonstrated leadership capability with experience coaching and developing front-line teams.
• Strong commercial acumen with familiarity interpreting retail KPIs and sales reports.
• Proficiency using Microsoft Office and digital clienteling/CRM tools to support sales activity.
• Excellent organisational, interpersonal and follow-up skills with strong attention to detail.
• Ability to remain composed under pressure and adapt to changing retail priorities.
• Fluency in English with strong verbal and written communication skills.

Skills

Experience

Proven retail and management experience in a fast-paced environment, including hands-on sales leadership, team development and operational accountability.

Education

High school diploma or equivalent required; bachelor’s degree in business, retail, fashion or a related field preferred.

Benefits

Cross-brand discounts & private employee sales; Vacation allowance (paid time off); Internal mobility across Capri brands; Employee Assistance Program for mental, emotional and financial wellbeing.

Culture

The workplace culture emphasizes a fast-paced, creative retail environment with strong teamwork and commercial focus. As part of Capri Holdings, the brand encourages internal mobility, inclusivity and development of employees as brand ambassadors.