Sales Advisor
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Join MHCS in Epernay, France as a Sales Advisor. Part-time position in luxury wines and spirits, requiring retail or hospitality experience.
Overview
MHCS, a prestigious name in the luxury wines and spirits sector, is part of a renowned global conglomerate known for its dedication to excellence and innovation. As an employer, MHCS offers a dynamic environment where creativity and professionalism are highly valued, providing employees with the opportunity to contribute to the brand's legacy of luxury and refinement.
Role & Responsibilities
- Deliver a unique customer experience to visitors, embodying the brand's values and heritage.
- Advise both French and international clientele on product offerings, enhancing their understanding of the brand's universe.
- Provide exceptional service, developing a deep understanding of client needs and desires.
- Adapt to each client and situation in a constantly evolving environment.
- Take initiative to meet and exceed sales targets, collaborating with the team to overcome collective challenges.
- Ensure client satisfaction by offering memorable and surprising experiences in partnership with colleagues and the boutique manager.
- Research and provide solutions to client inquiries, ensuring seamless service.
- Foster long-term client relationships and contribute to Customer Relationship Management (CRM) development.
- Participate in inventory management, stock replenishment, and organization.
- Manage administrative tasks related to shipments.
- Maintain the boutique's appearance and assist with merchandising changes.
- Stay informed about industry trends.
- Manage cash operations, including opening and closing procedures, handling discrepancies, and ensuring accurate financial reporting.
- Occasionally perform ticket sales and guided tours, acting as a brand ambassador.
- Engage in public relations or sommelier duties as needed.
Qualifications
- Bachelor's degree in sales or equivalent
- Minimum 3 years of experience in retail or luxury hospitality
- Fluent in French and English, with a third language preferred
Skills
Experience
Minimum of 3 years in retail or luxury hospitality.
Education
Bachelor's degree in sales or equivalent.
Benefits
The role offers the opportunity to work in a prestigious luxury environment with potential for professional growth and development.
Culture
The company fosters a culture of excellence, collaboration, and innovation, where employees are encouraged to take initiative and contribute to the brand's esteemed reputation. The workplace is dynamic, with a strong emphasis on team spirit and customer-centric values.