Senior Client Advisor

Overview

Alexander McQueen is a British luxury fashion house celebrated for its bold, avant‑garde aesthetic and meticulous tailoring. The house operates from a London design studio and atelier and is part of the Kering group; it is recognized for theatrical creativity, strong brand heritage and high standards of craftsmanship.

Role & Responsibilities

• Deliver an exceptional luxury client experience by proactively greeting, listening to and advising clients, demonstrating deep knowledge of products and brand heritage.
• Own and develop a portfolio of client relationships through bespoke clienteling, leveraging CRM and digital tools to maximise loyalty and repeat business.
• Proactively identify and convert cross‑selling opportunities across all product categories to exceed individual sales targets and store KPIs.
• Maintain impeccable shopfloor standards and merchandising in accordance with House visual and operational guidelines.
• Execute stock, cash and inventory procedures accurately and complete required reporting and administrative tasks for head office.
• Foster collaborative team dynamics, promote a positive working environment aligned with the House Code of Behaviours, and engage in continuous learning through feedback and training.

Qualifications

• Proven experience in a client‑facing role within luxury or premium fashion retail, or equivalent customer service experience.
• Demonstrable track record of meeting or exceeding individual and store KPIs and sales targets.
• Genuine passion for fashion and the luxury market, with up‑to‑date awareness of industry trends and social media landscape.
• Excellent verbal and written communication skills with strong selling and objection‑handling capabilities.
• Customer‑centric and entrepreneurial mindset, able to work effectively in a fast‑paced, dynamic environment.
• Physically able to be mobile for extended periods, climb a ladder and lift light packages (approximately 10 lbs) as required.

Skills

Experience

Significant prior experience in luxury or high‑end fashion retail with a proven ability to build and maintain high‑value client relationships and to consistently achieve sales KPIs.

Education

High school diploma or equivalent; vocational training or coursework in retail, fashion, business or a related discipline is advantageous.

Culture

Alexander McQueen cultivates a creative and exacting environment where artistic vision and craftsmanship are paramount. The House emphasises supportive teamwork, respect and kindness, encouraging employees to deliver high standards of client service while developing professionally within a collaborative luxury retail setting.