Senior Client Advisor

Overview

Alexander McQueen is a London‑based luxury fashion house renowned for a bold, visionary aesthetic and meticulous craftsmanship. The brand is part of the Kering group and is recognized for couture-level attention to detail, an experimental design language, and a client‑focused retail experience across flagship stores worldwide.

Role & Responsibilities

• Deliver exceptional, personalized luxury service by greeting, listening to and advising clients with authoritative product and brand knowledge.
• Own client relationships end‑to‑end using bespoke clienteling techniques and CRM/digital tools to drive loyalty and repeat business.
• Proactively identify and convert cross‑selling opportunities across all product categories to maximize individual and store sales.
• Meet and exceed individual KPIs and contribute to store performance through disciplined sales activity and target management.
• Ensure shopfloor standards, visual merchandising and stock levels comply with House policies and operational procedures.
• Execute cash handling, inventory and reporting tasks accurately and in accordance with head office guidelines.
• Foster collaborative teamwork, promote the House Code of Behaviours and propose constructive solutions to improve store performance.
• Maintain a continual learning mindset by seeking feedback and participating in training and clienteling initiatives.

Qualifications

• Demonstrable alignment with Alexander McQueen’s behaviours: empowerment, teamwork, respect and kindness.
• Proven experience in a similar role within fashion retail or customer service in the luxury segment.
• Proven track record of meeting and exceeding individual and store KPIs.
• Strong verbal and written communication with excellent selling skills and objection‑handling.
• Client‑centric mindset with an entrepreneurial approach and passion for fashion and luxury trends.
• Comfortable using CRM and other digital retail tools; able to participate in clienteling initiatives.
• Ability to stand and be mobile for extended periods, climb a ladder and regularly lift packages up to 10 lbs.
• Adherence to brand grooming and presentation standards.

Skills

Experience

Proven experience in luxury or fashion retail or customer service with a history of building client relationships, driving sales and exceeding KPIs. Experience using CRM and participating in clienteling and store initiatives is required.

Education

High school diploma or equivalent; tertiary education in fashion, business or a related discipline is a plus.

Culture

The House promotes a collaborative, client‑centric culture grounded in empowerment, teamwork, respect and kindness. As part of the Kering group, the brand values diversity and continuous learning, encouraging employees to develop professionally while delivering a distinctive luxury experience.