Senior Client Advisor

Overview

Alexander McQueen is a British luxury fashion house celebrated for its incisive tailoring, bold creative vision and theatrical approach to couture. The label is part of the Kering group and operates globally from its London-based design studio and ateliers, combining artisanal craft with contemporary luxury retailing.

Role & Responsibilities

• Deliver an exceptional, personalised client experience by greeting, listening and advising clients across all stages of the buying journey.
• Drive and exceed individual sales targets and contribute to store financial performance through proactive selling and cross-selling across product categories.
• Develop and maintain high-value client relationships using CRM and digital tools to maximise loyalty and lifetime value.
• Support and participate in clientelling and department/store initiatives to strengthen client retention.
• Maintain visual merchandising and presentation in accordance with Alexander McQueen visual standards.
• Ensure operational excellence: manage stock procedures, inventory, cash activity and required reporting in line with company policies.
• Adhere to company grooming and presentation standards while treating product with the highest level of care.
• Collaborate with colleagues, foster open communication and propose solutions to improve store performance.
• Continuously update product, market and sales technique knowledge to remain competitive in the luxury market.

Qualifications

• Proven experience in a client-facing sales role within fashion retail, preferably in the luxury sector.
• Demonstrable track record of meeting and exceeding individual and store KPIs.
• Strong commercial awareness and customer-centric mindset.
• Excellent verbal and written communication skills with a collaborative, team-player attitude.
• Advanced selling skills with the ability to handle objections and close high-value sales.
• Ability to perform in a fast-paced, dynamic retail environment while maintaining professionalism.

Skills

Experience

Several years of hands-on experience in fashion retail sales, with proven success in client development and KPI achievement within a luxury or premium environment.

Education

High school diploma or equivalent; vocational training or certification in retail, sales or luxury goods is advantageous.

Culture

The house prizes creativity, technical excellence and a strong team ethic, operating within the wider Kering group framework. Workplace behaviours emphasise empowerment, teamwork, respect and kindness, fostering collaborative and supportive store environments where client service and craftsmanship are paramount.