Client Advisor

Overview

Alexander McQueen is a British luxury fashion house within the Kering group, known for bold, theatrical design and exacting craftsmanship. The brand combines a London-based studio and atelier practice with global retail operations and cultivates a reputation for creativity, artisanal quality and a distinctive house identity.

Role & Responsibilities

• Deliver an exceptional, personalised luxury client experience by greeting, listening to and advising clients, demonstrating thorough product and brand knowledge.
• Own and develop client relationships through tailored clienteling supported by CRM and digital tools to increase loyalty and lifetime value.
• Proactively identify and convert cross-selling opportunities across all product categories to meet and exceed individual financial targets and KPIs.
• Maintain shopfloor presentation and stock levels in accordance with House visual merchandising, operational and inventory procedures.
• Execute cash, inventory and reporting activities requested by head office, ensuring compliance with company policies and operational guidelines.
• Contribute to a collaborative team environment by proposing solutions, sharing feedback and promoting the House Code of Behaviours (empowerment, teamwork, respect, kindness).
• Remain professionally groomed and act as a brand ambassador at all times.

Qualifications

• Proven experience in a similar role within fashion retail or a customer-service environment.
• Demonstrable track record of driving and exceeding individual and store KPIs.
• Strong selling ability and objection-handling skills with a client-centric, entrepreneurial approach.
• Excellent verbal and written communication skills and a team-player mentality.
• Comfortable using CRM systems and digital retail tools for clienteling and sales activities.
• Ability to stand and be mobile for extended periods, climb a ladder and regularly lift packages of approximately 10 lbs.

Skills

Experience

Proven experience in a comparable fashion retail or customer service role with a demonstrated ability to meet and exceed sales KPIs and to cultivate long-term client relationships.

Culture

The House fosters a creative, high-standard workplace where technical excellence and individuality are prized. As part of the Kering group, the environment balances entrepreneurial sales performance with a collaborative, inclusive ethos that emphasises empowerment, respect and kindness.