Client Advisor
Join McQueen in Parndorf as a Client Advisor. Leverage your expertise in luxury fashion to provide exceptional client experiences and drive sales. Fluency in German and English required.
Overview
McQueen, a prestigious British luxury fashion house established by Lee Alexander McQueen in 1992, became a part of the Kering Group in 2001. Known for its unique expression of individuality, subversive strength, and raw power, McQueen operates with a design studio and atelier in London, delivering uncompromising quality and creative vision. As an employer, McQueen fosters a culture of empowerment, teamwork, respect, and kindness, ensuring a supportive and collaborative environment for all employees.
Role & Responsibilities
- Demonstrate McQueen's brand behaviors and values.
- Provide exceptional client experiences by greeting, listening, and assisting clients, showcasing extensive product knowledge and brand heritage.
- Engage with clients on fashion trends and luxury market developments, demonstrating a passion for the industry.
- Foster open communication with team members and propose effective solutions when necessary.
- Contribute to the visual merchandising of products according to McQueen standards.
- Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
- Adhere to company grooming standards and policies.
- Exceed individual financial targets and enhance sales performance, contributing to store success.
- Proactively identify cross-selling opportunities across all product categories.
- Maintain and develop client relationships using CRM and digital tools.
- Participate in clienteling initiatives to strengthen client loyalty.
- Stay updated on product knowledge, sales techniques, client services, and company policies.
- Operate with care and respect for products.
- Comply with company procedures on operations, stock, cash activity, inventory, logistics, and reporting.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Fluency in German and English.
- Demonstrated ability to drive and exceed individual and store KPIs.
Skills
Experience
Proven experience in a similar role within fashion retail companies is required.
Benefits
McQueen offers a dynamic and supportive work environment, encouraging personal and professional growth within the luxury fashion industry.
Culture
McQueen embraces a culture of empowerment, teamwork, respect, and kindness, fostering an environment where employees can thrive and achieve shared goals. The company values diversity and inclusivity, welcoming applications from all qualified candidates.