Client Advisor

Location New YorkNew YorkUSA
Type Full-Time
Seniority Entry-Level
Posted Nov 4, 2025
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Join Alexander McQueen in New York as a Client Advisor, where luxury fashion meets exceptional client service. Be part of the Kering Group's prestigious brand, offering a dynamic and inclusive workplace.

Overview

Alexander McQueen, a prestigious British luxury fashion house, was founded by the visionary Lee Alexander McQueen in 1992. In 2001, it became part of the esteemed Kering Group, a global leader in luxury, and continues to thrive under the creative direction of Seán McGirr as of December 2023. Renowned for its distinctive expression of individuality, subversive strength, and raw power, Alexander McQueen is celebrated for its uncompromising quality and innovative design, with its design studio and atelier based in London.

Role & Responsibilities

  • Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and brand heritage.
  • Proactively seize cross-selling opportunities across all product categories available in the store.
  • Maintain and develop client relationships through personalized approaches supported by CRM and digital tools.
  • Engage with clients on fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
  • Exceed individual financial targets and maximize sales performance, contributing to the store's success.
  • Foster open and constructive communication with team members, promoting a positive working environment.
  • Maintain shop floor standards and appropriate product levels, adhering to company policies and procedures.
  • Participate in clienteling initiatives to strengthen client loyalty.
  • Comply with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.

Qualifications

  • Proven experience in a similar role within fashion retail or customer service.
  • Demonstrated ability to drive and exceed individual and store KPIs.

Skills

Strong verbal and written communication skills. Effective selling skills and ability to overcome objections. Client-centric approach with an entrepreneurial spirit. Ability to work in a fast-paced and dynamic environment. Luxury product knowledge and interest in fashion trends and the luxury market. Proficiency in using digital retail tools and CRM. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Experience

Proven experience in a similar role within fashion retail companies or customer service-related fields.

Benefits

Alexander McQueen, as part of the Kering Group, offers a diverse and inclusive workplace, fostering opportunities for talent expression and adaptation to a changing world.

Culture

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members are encouraged to thrive and collaborate towards shared goals, treating everyone with dignity and compassion.