Client Advisor

Overview

McQueen is a British luxury fashion house renowned for incisive tailoring and a bold creative vision. With its design studio and atelier based in London, the house combines artisanal craftsmanship with contemporary expression. McQueen is part of the Kering Group and operates within a global luxury network, providing opportunities to work at the intersection of heritage craftsmanship and modern retail excellence.

Role & Responsibilities

• Deliver an exceptional luxury client experience by greeting, listening to and advising clients, demonstrating comprehensive knowledge of product ranges and McQueen heritage.
• Own client relationships through proactive clienteling: recruit, maintain and develop clients using bespoke approaches supported by CRM and digital retail tools.
• Maximise sales through personalised service and cross-selling across all available product categories to achieve and exceed individual KPIs and financial targets.
• Participate in department/store clienteling initiatives and contribute to broader store performance and loyalty-building activities.
• Maintain shopfloor standards including visual merchandising, product presentation and stock levels in accordance with House policies and operational procedures.
• Execute cash activity, inventory, logistics and reporting duties as required by head office, ensuring strict compliance with company procedures.
• Foster a collaborative team environment by communicating constructively, proposing solutions and modelling the House behaviours (Empower, Teamwork, Respect, Kindness).
• Commit to continual learning by seeking feedback and utilising training resources to strengthen product knowledge and service techniques.

Qualifications

• Proven experience in a client-facing role within fashion retail or a customer-service environment.
• Demonstrable track record of meeting or exceeding individual and store KPIs through effective selling and clienteling.
• Strong verbal and written communication skills with a client-centric, entrepreneurial mindset.
• Ability to work in a fast-paced, dynamic retail environment and remain mobile for extended periods.
• Genuine interest in fashion and awareness of industry and luxury market trends.
• Ability to use CRM and digital retail tools and to apply visual merchandising and stock-management procedures.

Skills

Experience

Proven experience in a similar fashion retail or customer service role with responsibility for client relationships and sales targets; evidence of driving and exceeding individual KPIs is required.

Education

No formal degree required; secondary education plus retail sales or hospitality training preferred.

Culture

McQueen cultivates a creative, detail-driven workplace that prizes individuality and craftsmanship while operating within Kering’s global luxury network. The House emphasises collaborative teamwork, empowerment, respect and kindness, encouraging continuous learning and peer support.