Client Advisor
Join McQueen in London as a Client Advisor on Bond Street. This 6-month fixed-term position requires Mandarin proficiency and offers an opportunity to engage with luxury fashion clients.
Overview
McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and has been a part of the Kering Group since 2001. Under the creative direction of Seán McGirr since December 2023, McQueen is renowned for its unique expression of individuality and subversive strength, consistently pushing the boundaries of British tailoring traditions. With its design studio and atelier based in London, McQueen remains committed to its foundational values, delivering an uncompromising creative vision and incisive tailoring.
Role & Responsibilities
- Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive knowledge of McQueen products and heritage.
- Proactively identify cross-selling opportunities across all product categories available in the store.
- Develop and maintain client relationships through a personalized approach, utilizing CRM and digital tools to enhance client loyalty.
- Participate in clienteling initiatives to strengthen client loyalty.
- Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Strive to exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
- Foster open communication with team members, proposing effective solutions and promoting a positive working environment.
- Maintain a continual learning mindset by actively seeking and embracing feedback.
- Ensure shop floor standards and appropriate product levels are maintained, in line with company policies.
- Adhere to company grooming standards and policies.
- Comply with company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, and reporting activities.
Qualifications
- Proven experience in a similar role within fashion retail or customer service.
- Ability to drive and exceed individual and store KPIs.
- Genuine interest in fashion and industry trends.
Skills
Experience
Proven experience in a similar role within fashion retail companies or customer service-related fields is required.
Benefits
Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed and considered, regardless of background.
Culture
McQueen fosters a culture defined by empowerment, teamwork, respect, and kindness. The brand emphasizes support and collaboration, ensuring a positive and inclusive working environment where individuals can thrive and succeed.