Client Advisor

Overview

McQueen, a distinguished British luxury fashion house, was established in London in 1992 by the visionary designer Lee Alexander McQueen. As a member of the Kering Group since 2001, McQueen operates under the creative leadership of Seán McGirr. Renowned for its avant-garde approach and mastery of British tailoring, McQueen is committed to fostering a culture of empowerment, teamwork, respect, and kindness within its workforce.

Role & Responsibilities

• Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating excellent product knowledge and understanding of McQueen's history and heritage.
• Proactively seize cross-selling opportunities across all product categories available in the store.
• Recruit, maintain, and develop client relationships through a custom-made approach, utilizing CRM and digital tools to enhance client loyalty.
• Strengthen client loyalty by participating in clienteling initiatives within the department or store.
• Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
• Exceed individual financial targets and maximize sales performance, contributing to the store's overall success.
• Foster open and constructive communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
• Maintain a continual learning mindset by actively seeking and embracing feedback from colleagues and management.
• Maintain shop floor standards and appropriate product levels, adhering to House policies and procedures.
• Comply with company grooming standards and policies.
• Ensure adherence to company procedures and guidelines on visual merchandising, operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

Qualifications

• Proven experience in a similar role within fashion retail or customer service-related fields.
• Demonstrated ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends.
• Team-player mentality with strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Client-centric approach with an entrepreneurial spirit.
• Ability to work in a fast-paced and dynamic environment.
• Knowledge of luxury products and keen interest in fashion trends, luxury market, and social media.
• Proficiency in using digital retail tools and CRM.
• Ability to be mobile for extended periods.

Skills

Experience

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Benefits

Kering is committed to building a diverse workforce and offers an inclusive environment where diversity in all its forms is valued. As an Equal Opportunity Employer, applications from all qualified candidates are welcomed.

Culture

McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity and inclusivity, creating an environment where employees can thrive and express their talents both individually and collectively.