Client Advisor

Location Hong KongChina
Type Full-Time
Seniority Mid-Level
Posted Nov 20, 2025
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Join Alexander McQueen in Hong Kong as a Client Advisor. Engage with clients, drive sales, and embody the brand's luxury ethos.

Overview

Alexander McQueen, a prestigious British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is renowned for its unique expression of individuality and subversive strength, pushing the boundaries of British tailoring traditions. With its design studio and atelier based in London, Alexander McQueen remains committed to its foundational values of uncompromising creative vision and incisive tailoring.

Role & Responsibilities

  • Provide exceptional client experience by greeting, listening, and assisting clients, demonstrating extensive knowledge of products and AMQ heritage.
  • Engage with clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
  • Foster open and constructive communication with team members, proposing effective solutions collaboratively.
  • Contribute to the visual display of products in accordance with AMQ visual standards.
  • Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
  • Adhere to Company grooming standards and policies.
  • Exceed individual financial targets and maximize sales performance, contributing to store success.
  • Proactively seize cross-selling opportunities across all product categories.
  • Maintain and develop client relationships through a personalized approach, supported by CRM and digital tools.
  • Strengthen client loyalty by participating in clientelling initiatives.
  • Stay updated on product knowledge, sales techniques, and company policies.
  • Operate with utmost care and respect for the product.
  • Comply with operational guidelines, stock procedures, and main reporting activities, ensuring proactive execution of company policies.

Qualifications

  • Proven experience in a similar role within fashion retail companies.
  • Demonstrated ability to drive and exceed individual and store KPIs.

Skills

Excellent commercial awareness. Team-player mentality. Strong verbal and written communication skills. Strong selling skills and ability to overcome objections. Customer-centric approach and entrepreneurial spirit. Ability to work in a fast-moving and dynamic environment. Luxury product knowledge.

Experience

Proven experience in a similar role within fashion retail companies is required.

Benefits

Alexander McQueen offers a dynamic work environment within the luxury fashion industry, providing opportunities for professional growth and development.

Culture

The culture at Alexander McQueen is defined by empowerment, teamwork, respect, and kindness. The brand emphasizes a supportive environment where team members can thrive, working collaboratively to achieve shared goals while treating everyone with dignity and compassion.