Client Advisor

Location Hong KongChina
Type Full-Time
Seniority Mid-Level
Posted Nov 4, 2025
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Join Alexander McQueen in Hong Kong as a Client Advisor. This role involves providing exceptional client experiences and contributing to the brand's legacy of luxury fashion.

Overview

Alexander McQueen, a distinguished British luxury fashion house, was established by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Under the creative direction of Seán McGirr since December 2023, the brand is celebrated for its bold expression of individuality and innovative tailoring. With a design studio and atelier based in London, Alexander McQueen continues to uphold its legacy of uncompromising creativity and craftsmanship.

Role & Responsibilities

  • Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and the brand's heritage.
  • Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
  • Foster open and constructive communication with team members, proposing effective solutions collaboratively.
  • Contribute to the visual merchandising of products in accordance with brand standards.
  • Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies and procedures.
  • Adhere to company grooming standards and policies.
  • Strive to exceed individual financial targets and maximize sales performance, contributing to the store's success.
  • Proactively seize cross-selling opportunities across all product categories.
  • Maintain and develop client relationships using a personalized approach supported by CRM and digital tools.
  • Strengthen client loyalty by participating in clientelling initiatives.
  • Stay updated on product knowledge, sales techniques, client services, and company policies.
  • Operate with the utmost care and respect for the product.
  • Comply with company procedures on operational guidelines, stock procedures, cash activity, inventory, logistics, and reporting activities.

Qualifications

  • Proven experience in a similar role within fashion retail companies.
  • Demonstrated ability to drive and exceed individual and store KPIs.

Skills

Excellent commercial awareness. Team-player mentality. Strong verbal and written communication skills. Strong selling skills and ability to overcome objections. Customer-centric approach and entrepreneurial spirit. Ability to work in a fast-paced and dynamic environment. Luxury product knowledge.

Experience

Previous experience in a similar role within the fashion retail sector is required.

Benefits

Alexander McQueen offers a dynamic work environment within a prestigious luxury brand, providing opportunities for professional growth and development.

Culture

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand values diversity and inclusion, welcoming applications from all qualified candidates regardless of background.