Client Advisor
Join Alexander McQueen in Dubai as a Client Advisor, where passion for luxury fashion meets exceptional client service. Located in the vibrant Dubai Mall, this role offers a dynamic work environment within the prestigious Kering Group.
Overview
Alexander McQueen, a distinguished British luxury fashion house, was founded by Lee Alexander McQueen in 1992 and became part of the Kering Group in 2001. Renowned for its avant-garde design and impeccable tailoring, McQueen is celebrated for its bold expression of individuality and innovation. The brand operates under the creative direction of Seán McGirr, maintaining its commitment to pushing the boundaries of fashion. As part of the Kering Group, McQueen benefits from the conglomerate's global reach and resources, fostering a dynamic and inclusive workplace environment.
Role & Responsibilities
- Deliver exceptional client experiences by welcoming, listening to, and assisting clients, showcasing extensive knowledge of McQueen products and heritage.
- Seize cross-selling opportunities across all product categories available in the store.
- Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools, to enhance client loyalty.
- Participate in clienteling initiatives to strengthen client loyalty.
- Engage with clients on fashion trends and luxury market developments, demonstrating passion for fashion and luxury products.
- Exceed individual financial targets and enhance sales performance, contributing to the store's success.
- Foster open communication with team members, promoting a positive work environment in line with company values.
- Maintain shopfloor standards and product levels according to company policies.
- Adhere to company grooming standards and visual merchandising guidelines.
- Comply with operational guidelines, stock procedures, and reporting activities.
Qualifications
- Proven experience in a similar role within fashion retail or customer service.
- Demonstrated ability to drive and exceed individual and store KPIs.
Skills
Experience
Previous experience in fashion retail or a customer service-related field is required.
Benefits
The position offers a supportive and collaborative work environment, opportunities for professional growth, and engagement in a diverse and inclusive workplace.
Culture
Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity in all its forms, encouraging employees to express their talents and adapt to a changing world. The workplace is defined by a commitment to collaboration and mutual support, ensuring all team members can thrive.