Client Advisor

Overview

Alexander McQueen, a renowned British luxury fashion house, was established by Lee Alexander McQueen in 1992. In 2001, it became part of the Kering Group, a global leader in luxury goods. Known for its distinctive expression of individuality and subversive strength, the brand is celebrated for its uncompromising quality and creative vision. The design studio and atelier are based in London, while the brand's culture is defined by empowerment, teamwork, respect, and kindness.

Role & Responsibilities

• Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating extensive product knowledge and understanding of McQueen's history and heritage.
• Proactively identify cross-selling opportunities across all product categories available in the store.
• Cultivate and maintain client relationships through personalized approaches, supported by CRM and digital tools to enhance client loyalty.
• Participate in department or store clienteling initiatives to strengthen client loyalty.
• Engage with clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
• Strive to exceed individual financial targets and enhance personal sales performance, contributing to the store's overall success.
• Foster open communication with team members, promoting a collaborative environment and proposing effective solutions when necessary.
• Maintain a continual learning mindset by actively seeking feedback from colleagues and management.
• Ensure shop floor standards and appropriate product levels on the sales floor, adhering to House policies and procedures.
• Comply with company grooming standards and policies.
• Adhere to company procedures and guidelines on visual merchandising, operations, stock management, cash activities, inventory, logistics, and reporting.

Qualifications

• Demonstrated ability to embody the desired McQueen behaviors.
• Proven experience in a similar role within fashion retail or customer service.
• Proven ability to drive and exceed individual and store KPIs.
• Genuine interest in fashion and awareness of industry trends and news.
• Team-player mentality.

Skills

Experience

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Benefits

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background. The company values diversity in all its forms, enriching the workplace and fostering adaptability.

Culture

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The brand emphasizes collective achievement of shared goals and treats everyone with dignity, ensuring a supportive and inclusive environment.