Client Advisor

Location BostonMassachusettsUSA
Type Full-Time
Seniority Mid-Level
Posted Jan 13, 2026
Apply Now

Join Alexander McQueen in Boston as a Client Advisor. Be part of a luxury fashion house under the Kering Group, known for individuality and quality. Competitive hourly wage offered.

Overview

Alexander McQueen, a prestigious British luxury fashion house founded in 1992 by Lee Alexander McQueen, is renowned for its bold expression of individuality and subversive strength. As part of the Kering Group since 2001, the brand continues to push creative boundaries under the artistic leadership of Seán McGirr. With its design studio and atelier based in London, Alexander McQueen is synonymous with uncompromising quality and innovative vision, making it a distinguished name in the luxury fashion industry.

Role & Responsibilities

  • Provide exceptional client experiences by greeting, listening, and assisting clients, demonstrating comprehensive knowledge of products and the brand's heritage.
  • Proactively identify and seize cross-selling opportunities across all product categories available in the store.
  • Develop and maintain client relationships through personalized approaches and CRM tools to enhance client loyalty.
  • Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
  • Exceed individual financial targets and maximize sales performance, contributing to the store's success.
  • Foster open communication with team members, promoting a positive working environment in line with the House Code of Behaviours.
  • Maintain shop floor standards and product levels, utilizing company training resources.
  • Participate in clienteling initiatives to strengthen client loyalty.
  • Comply with company procedures and guidelines on visual merchandising, operations, and reporting activities.

Qualifications

  • Proven experience in a similar role within fashion retail or customer service.
  • Demonstrated ability to drive and exceed individual and store KPIs.
  • Genuine interest in fashion and industry trends.
  • Team-player mentality.

Skills

Strong verbal and written communication skills. Strong selling skills and ability to overcome objections. Client-centric approach with an entrepreneurial spirit. Ability to work in a fast-paced and dynamic environment. Luxury product knowledge and interest in fashion trends and the luxury market. Proficiency in using digital retail tools and CRM. Physical ability to be mobile for extended periods and lift packages weighing 10 lbs.

Experience

Proven experience in a similar role within fashion retail companies or customer service-related fields is required.

Benefits

Kering is committed to building a diverse workforce, welcoming applications from all qualified candidates regardless of background.

Culture

Alexander McQueen fosters a culture of empowerment, teamwork, respect, and kindness. The company values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world.