Client Advisor
Join Marni in Miami as a Client Advisor. Leverage your luxury retail experience to build client relationships and drive sales in a vibrant, artistic environment.
Overview
Marni, a distinguished brand within the luxury fashion segment, is renowned for its artistic flair, vibrant use of color, and avant-garde approach to design. As part of a larger conglomerate, Marni offers employees the opportunity to be part of a dynamic and innovative environment that challenges traditional fashion norms and embraces creativity and individuality.
Role & Responsibilities
- Achieve and exceed monthly sales targets as set by management.
- Demonstrate comprehensive product knowledge across all categories.
- Manage the sales process to ensure exceptional client experiences and foster customer loyalty.
- Provide exemplary customer service, ensuring client satisfaction and retention.
- Maintain and update client records, including preferences and significant life events.
- Align with the brand's style and qualitative standards throughout the sales and post-sale processes.
- Collaborate with colleagues to meet business objectives and enhance store performance.
- Stay informed about fashion trends and competitor activities.
- Schedule and prepare for client appointments, ensuring personalized service.
- Support the brand image by adhering to dress code and communicating brand values to clients.
- Participate in inventory processes and maintain store organization.
- Ensure visual merchandising meets company standards and provide feedback to management.
Qualifications
- Previous retail customer service experience in the luxury market.
- Possession of a client book is preferred.
- Proficiency in customer service skills and communication (both written and verbal).
Skills
Experience
4+ years in a premium/luxury commission sales environment with a history of achieving sales goals.
Benefits
Marni offers a nurturing and inclusive environment where creativity thrives, and unique talents are recognized and encouraged to evolve together.
Culture
Marni fosters a workplace culture that values creativity, diversity, and individuality. The brand encourages a collaborative environment where employees can express their unique talents and perspectives, contributing to the brand's innovative spirit.