Sales Ambassador
Marc Jacobs seeks a Sales Ambassador in Las Rozas Village, Madrid to deliver exceptional client service and drive sales in luxury retail.
Overview
Marc Jacobs is an influential American luxury fashion house known for its ready-to-wear collections, accessories and distinct creative identity. The brand operates internationally with a retail network that emphasizes trend-led product ranges, strong brand storytelling and elevated customer service. As an employer, Marc Jacobs retail teams work in a fast-paced, fashion-focused environment where presentation, client relationships and product expertise are central to success.
Role & Responsibilities
- Serve as a visible Brand Ambassador, embodying Marc Jacobs’ image, DNA and presentation standards at all times.
- Deliver an exceptional client journey by welcoming customers, educating them about the brand and building long-term relationships to expand the client book.
- Achieve and exceed individual sales targets through consultative selling, suggestive selling of complementary products and confident transaction handling.
- Record and maintain client data in the CRM to support personalised follow-up and business development.
- Implement visual merchandising guidelines to maintain store image and product presentation.
- Monitor and support stock control activities, ensuring adherence to company policies and store procedures.
- Remain up to date on product lines and fashion trends to communicate product knowledge effectively to clients.
Qualifications
- Minimum 3 years' experience in luxury retail (with at least 2 years selling ready-to-wear and/or leather goods).
- Proven ability to meet and exceed sales targets while prioritising the client experience.
- Excellent personal presentation and adherence to brand appearance guidelines.
- Solid understanding of retail KPIs and commercial drivers.
- Fluent English required; additional languages are an advantage.
Skills
Experience
Minimum 3 years' experience in luxury or high-fashion retail, including demonstrable success selling ready-to-wear and leather goods and managing client relationships to drive repeat business.
Education
High school diploma or equivalent; vocational training or certification in retail, fashion or luxury brand sales is preferred.
Culture
The retail environment at Marc Jacobs is creative, client-centric and performance-driven, placing strong emphasis on personal presentation and brand storytelling. Teams collaborate closely to uphold visual standards and deliver exceptional customer experiences in a fashion-forward, fast-paced setting.