Sales Ambassador
Marc Jacobs is hiring a Sales Ambassador in London (Regent Street) to deliver exceptional client experiences and drive sales for ready-to-wear and accessories.
Overview
Marc Jacobs is an American luxury fashion house renowned for its design-led ready-to-wear, accessories and lifestyle collections. The brand operates an international retail network and is recognised for its bold creative identity, contemporary aesthetic and emphasis on experiential retail.
Role & Responsibilities
- Represent the Marc Jacobs brand in-store, embodying brand DNA, appearance standards and the customer-facing image at all times.
- Deliver an elevated client journey by welcoming customers, educating them on product collections and building long-term client relationships.
- Achieve and exceed individual sales targets through active selling, suggestive selling of complementary products and thorough product knowledge.
- Capture and maintain accurate client CRM details to grow the client book and support personalized clienteling.
- Support store visual merchandising guidelines to maintain brand presentation and enhance customer experience.
- Process transactions professionally and ensure compliance with company policies, cash handling and stock-control procedures.
- Monitor personal and store performance against Retail KPIs and contribute to inventory management and loss prevention activities.
Qualifications
- Minimum 3 years' retail sales experience in a luxury or high-fashion environment.
- Proven experience selling ready-to-wear and/or leather goods (RTW / LG).
- Fluent spoken and written English; additional languages are advantageous.
- Strong personal presentation and ability to act as a visible brand ambassador.
- Target-driven orientation with demonstrated ability to meet and exceed sales objectives.
Skills
Experience
Minimum three years of hands-on sales experience within luxury or high-fashion retail, with demonstrable success in RTW and leather goods and familiarity with client relationship management.
Culture
The brand cultivates a creative, design-led environment where individuality and strong commercial performance are valued. The workplace is fast-paced and retail-focused, with emphasis on client service excellence and visual presentation.