Sales Ambassador
Join Marc Jacobs in London as a Sales Ambassador. Enhance customer journeys and build client relationships in a luxury fashion environment.
Overview
Marc Jacobs, a distinguished name in the fashion industry, is renowned for its innovative designs and unique style. As part of the LVMH conglomerate, Marc Jacobs offers a dynamic and creative work environment, fostering growth and excellence in the luxury sector.
Role & Responsibilities
- Serve as a passionate and knowledgeable Brand Ambassador, embodying the brand's image and values.
- Enhance customer service standards to ensure an exceptional client journey.
- Reflect visual merchandising guidelines to promote the brand image.
- Build and maintain strong client relationships to drive sales and achieve targets.
- Educate clients about the brand and introduce complementary products.
- Process sales confidently and professionally while gathering client CRM details.
- Stay updated on fashion trends and product lines to enhance product knowledge.
- Support stock control and management.
- Adhere to company policies and procedures.
Qualifications
- Minimum of 2 years' experience in luxury sales, particularly in high fashion.
- Experience in selling ready-to-wear and leather goods.
- Strong passion for fashion and sales.
- Commitment to achieving and exceeding sales targets with a client-focused approach.
- Excellent personal presentation as a Marc Jacobs Brand Ambassador.
- Understanding of retail KPIs.
- Fluency in English; additional languages are advantageous.
Skills
Exceptional customer service and client relationship management skills.
Strong communication and interpersonal abilities.
Proficiency in sales techniques and product knowledge.
Ability to work effectively in a team and independently.
Attention to detail and adherence to brand guidelines.
Experience
A minimum of 2 years' experience in luxury sales, particularly in high fashion, is required.
Culture
Marc Jacobs fosters a creative and dynamic work environment, encouraging innovation and excellence. The brand values individuality and style, making it an inspiring place for fashion enthusiasts to thrive.