Sales Ambassador
Marc Jacobs Sales Ambassador — ECI Barcelona. Full-time luxury retail role focused on clienteling, RTW & leather goods sales; Spanish required.
Overview
Marc Jacobs is an internationally recognised American luxury fashion house known for its contemporary ready-to-wear, accessories and lifestyle offerings. The brand is celebrated for a distinctive aesthetic that blends modernity with irreverent creativity, and its retail operations prioritise high-touch client service and product expertise within the global luxury market.
Role & Responsibilities
- Act as a visible brand ambassador, embodying Marc Jacobs’ image and DNA through appearance, behaviour and service.
- Deliver an exceptional client journey through welcome, personalised consultation, and ongoing relationship-building (clienteling).
- Execute visual merchandising guidelines to present product assortments in line with brand standards.
- Drive sales performance by educating clients on product lines, recommending complementary items, and meeting individual and store targets.
- Process transactions accurately and professionally; capture client data for CRM to expand the client book.
- Maintain up-to-date product knowledge and monitor fashion trends to inform selling conversations.
- Support stock management and loss-prevention procedures; ensure adherence to company policies and store controls.
Qualifications
- Minimum 3 years’ experience in luxury or high-fashion retail sales (ready-to-wear and leather goods experience required).
- Proven track record of meeting or exceeding sales targets and working with Retail KPIs.
- Fluent Spanish is essential; additional languages are advantageous.
- Impeccable personal presentation and ability to represent the Marc Jacobs aesthetic.
- Strong commitment to client service and to building long-term client relationships.
Skills
Experience
Minimum 3 years’ experience in luxury or high-fashion retail sales with demonstrable success in client acquisition, clienteling and achieving sales targets; experience selling ready-to-wear and leather goods is required.
Education
High school diploma or equivalent; vocational training or qualifications in fashion, retail or customer service are a plus.
Culture
The retail environment emphasises creativity, polished presentation and high standards of client service consistent with a contemporary luxury fashion house. Teams are client-focused and collaborative, with an expectation of professionalism and brand advocacy on the shop floor.