Client Advisor
Join Maison Margiela in Mexico City as a Client Advisor, providing exceptional service and driving sales in a luxury retail environment.
Overview
Maison Margiela, a distinguished Paris-based fashion house founded in 1988 by the visionary Belgian designer Martin Margiela, is renowned for its avant-garde approach to fashion. As part of the OTB Group since 2002, Maison Margiela continues to challenge conventional fashion norms while maintaining its unique identity and heritage. Under the creative direction of John Galliano since 2014, the brand offers a wide array of haute couture, ready-to-wear collections, and accessories, all embodying the philosophy of fashion as an art form.
Role & Responsibilities
- Provide exceptional client service with a warm, professional demeanor.
- Offer expert product knowledge and personalized styling advice.
- Drive sales through upselling and cross-selling strategies.
- Maintain high levels of client satisfaction to encourage repeat business.
- Build and maintain strong client relationships, offering personalized luxury shopping experiences.
- Develop and manage a client book, engaging clients through follow-ups and invitations to events.
- Anticipate client needs and proactively offer recommendations.
- Uphold the brand's values and standards at all times.
- Stay updated on brand history, new collections, and industry trends.
- Ensure store presentation and merchandising align with brand guidelines.
- Process transactions efficiently and manage POS system operations.
- Manage inventory, stock replenishment, and product care.
- Support back-office functions and participate in visual merchandising activities.
Qualifications
- Previous experience in luxury retail, particularly in fashion, jewelry, watches, or lifestyle brands.
- Strong interpersonal and communication skills.
- Ability to meet and exceed sales targets.
- Passion for delivering personalized shopping experiences.
- Ability to interact with an international clientele.
- Collaborative spirit and ability to work within a dynamic team environment.
Skills
Experience
Previous experience in luxury retail, particularly in high-end fashion, jewelry, watches, or lifestyle brands, is required.
Benefits
Competitive benefits package including opportunities for professional development within a prestigious luxury brand.
Culture
Maison Margiela fosters an environment of creativity and innovation, encouraging employees to embrace unconventional aesthetics and contribute to the brand's legacy of pushing fashion boundaries. The workplace culture is collaborative, dynamic, and deeply rooted in the brand's values of excellence and individuality.