Assistant Global Customer Service Intern
Maison Francis Kurkdjian in Paris seeks an Assistant Global Customer Service Intern. Join a leading luxury brand in a dynamic, hybrid role focused on enhancing customer experience.
Overview
Maison Francis Kurkdjian, a distinguished name in the world of luxury perfumes and cosmetics, operates under the prestigious umbrella of LVMH. Renowned for its commitment to excellence and innovation, the brand offers a dynamic and inclusive work environment that fosters professional growth and creativity.
Role & Responsibilities
- Oversee the supervision of two Customer Service hubs located in Paris and the USA, ensuring seamless operations and continuous improvement of customer experience.
- Manage customer inquiries through Salesforce Service Console and ERP, ensuring timely resolution of order modifications and cancellations.
- Efficiently address and resolve customer complaints in collaboration with internal teams such as Logistics, IT, and Quality.
- Ensure proper handling of e-commerce order releases, product returns, and refunds, adhering to quality standards and internal procedures.
- Monitor and analyze the performance of customer service hubs, consolidate market performance data, and propose optimizations.
- Draft and update procedural articles in Salesforce Service Cloud to enhance the knowledge base for advisors.
- Analyze B2C customer feedback to identify improvement areas and synthesize feedback into categorized reports.
- Participate in collecting and analyzing customer feedback via various channels to refine offerings and internal processes.
- Engage in omni-channel CRM project coordination, including workshop preparation, animation support, and presentation creation.
- Assist in preparing parcel shipments, ensuring accurate delivery information and timely dispatch.
Qualifications
- Currently pursuing a Master's degree in Business or equivalent, seeking a gap year or end-of-study internship.
- Fluent in English.
- Excellent interpersonal and organizational skills.
- Autonomous, rigorous, and proactive, with the ability to coordinate with diverse stakeholders in a multicultural environment.
Skills
Experience
Ideally, candidates should have six months of experience in digital environments and a keen interest in CRM and Customer Service.
Education
Currently pursuing a Master's degree in Business or equivalent.
Benefits
The position is open to individuals with disabilities, offering a supportive and inclusive work environment.
Culture
Maison Francis Kurkdjian, as part of LVMH, champions a culture of diversity, innovation, and excellence. The workplace is characterized by a collaborative spirit and a commitment to nurturing talent, providing employees with opportunities to thrive in a global luxury market.