Store Manager
Store Manager at LVMH Fashion Group in Bangkok — lead luxury retail operations, client experience and team performance.
Overview
A maison within LVMH's Fashion & Leather Goods division, the brand combines heritage craftsmanship with contemporary luxury retailing. The organisation emphasizes exceptional clienteling, rigorous standards of store presentation and events, and structured career development within a global luxury platform.
Role & Responsibilities
- Define and operationalize the store vision in alignment with local strategic plans and Group guidelines, balancing customer experience, financial targets, talent development and operational efficiency.
- Act as the brand ambassador on the sales floor: sustain high‑impact client experiences, manage escalated client issues, and deploy CRM initiatives to grow conversion and VIP relationships.
- Coach, mentor and develop the store team and junior managers through one‑on‑one coaching, performance reviews and Individual Development Plans (IDP); lead hiring and onboarding in partnership with HR.
- Deliver store financial targets by monitoring KPIs, setting individual sales objectives, optimizing conversion, UPT and cross‑sell, and adjusting staffing to maximize sales productivity (NET $/FTE).
- Collaborate with Merchandising and Senior Management to align merchandise mix to client demand, maintain merchandising standards, and identify category opportunities.
- Oversee store operations including inventory control, fraud prevention, audit compliance, payroll accuracy and operational KPI analysis to drive efficiency and loss prevention.
- Conceive and execute store‑level events (collection previews, VIP experiences, charity partnerships) in coordination with the Brand President and Corporate teams to enhance brand visibility and client engagement.
Qualifications
- Minimum 5 years' progressive experience in luxury retail, with demonstrated store management and people leadership.
- Proven ability to meet or exceed sales targets and manage store KPIs; strong commercial and financial acumen.
- Demonstrable experience in talent acquisition, coaching, performance management and succession planning.
- Deep understanding of CRM strategies and clienteling techniques tailored to high‑net‑worth customers (VICs).
- Excellent interpersonal and communication skills; proven capability to host and deliver client and brand events.
Skills
Experience
Minimum five years in luxury retail with responsibility for store P&L or sales targets, team leadership, and operational management; experience mentoring managers and executing client events is required.
Education
Bachelor's degree in Business, Retail Management, Fashion or a related discipline preferred, or equivalent professional experience in luxury retail.
Culture
The employer fosters a culture of craftsmanship, elevated client service and high operational standards typical of LVMH maisons. The environment prizes mentorship, career progression and cross‑functional collaboration across merchandising, training and corporate teams.