LVMH Customer Service Assistant
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Join LVMH Fragrance Brands in Levallois-Perret, France as a Customer Service Assistant. Full-time apprenticeship in the luxury beauty sector.
Overview
LVMH Fragrance Brands, a distinguished entity within the LVMH Group, serves as a dynamic incubator and accelerator for both brands and talents. With a rich couture heritage, the houses of Parfums Givenchy and Kenzo Parfums operate across three pivotal sectors: Fragrance, Makeup, and Skincare. The company offers a unique platform for entrepreneurial minds eager to craft distinctive olfactory and sensory experiences in the beauty domain. Driven by a culture of Determination, Agility, Realism, and Empathy (DARE), LVMH Fragrance Brands continuously redefines beauty standards through innovative high-perfumery projects.
Role & Responsibilities
- Manage and process international order portfolios in compliance with internal procedures and regulations.
- Support the Customer Service Coordinator in overseeing international subcontracting flows.
- Receive and input firm customer orders, resolving any issues related to credit, quotas, pricing, stock availability, and product details.
- Validate orders for delivery and monitor portfolio progress.
- Communicate stock availability to clients and the sales team, including acknowledgments and pro forma invoices.
- Handle customer complaints and manage product returns and disposals.
- Ensure high-quality service and prompt order processing.
- Balance workload for order preparation and ensure adequate capacity for national and international shipments.
- Organize transport pooling and edit shipping documents.
- Create and track shipping dossiers, including invoices and transport documents.
- Manage documentation related to order tracking, ensuring compliance with commercial and logistical documents from order entry to final delivery.
- Analyze stock management anomalies for optimization.
Qualifications
- Currently pursuing a BTS or Bachelor's degree in International Trade.
Skills
Experience
Beginner level experience required.
Education
Currently pursuing a BTS or Bachelor's degree in International Trade.
Workplace
The successful candidate will be located in Levallois-Perret, Île-de-France, France, with easy access to Paris. 28 luxury roles are listed in Levallois-Perret on Cerulean. Across the Île-de-France region, Cerulean lists 3.729 open positions — 97 listed in the past two days. Cerulean currently advertises 4.272 open roles in France, including 125 added in the last 48 hours.
Benefits
Full-time apprenticeship position with opportunities to gain valuable experience in a leading luxury brand.
Culture
LVMH Fragrance Brands fosters a culture of innovation and creativity, encouraging employees to embrace entrepreneurial spirit within the beauty industry. The company values determination, agility, realism, and empathy, creating an environment where talents are nurtured and new projects are incubated.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.