German-speaking Customer Relations Specialist

Overview

LVMH Client Services, a division of the world-renowned LVMH Group, is dedicated to providing exceptional remote customer service. As a part of this prestigious conglomerate, the division supports 20 luxury brands within the group, enhancing the digital shopping experience for an international clientele.

Role & Responsibilities

• Serve as the primary contact for customers seeking information about product availability and reservations across various communication channels including phone, email, live chat, and social media.
• Provide expert pre-sales advice by recommending suitable products and services to meet customer needs.
• Facilitate a personalized sales experience by presenting iconic brand models and assisting with online orders.
• Uphold the luxury brand's standards and ensure customer loyalty by identifying potential needs and suggesting complementary products.
• Resolve post-sales issues by managing customer complaints and fostering long-term relationships through follow-up calls and exclusive event invitations.

Qualifications

• Fluency in German, English, and French at CEFR level C1.
• Strong written and verbal communication skills.
• Proficiency in using digital tools and platforms.
• Ability to adapt to diverse customer profiles to deliver a bespoke luxury experience.

Skills

Experience

Entry-level position suitable for candidates with a passion for luxury customer service.

Benefits

The role offers a supportive work environment in Neuilly-sur-Seine, complete with comprehensive training programs, continuous professional development, and opportunities for internal mobility. Employees benefit from a multicultural workplace with 34 nationalities and 12 languages spoken.

Culture

LVMH Client Services fosters a culture of excellence, where employee well-being is prioritized. The division offers a dynamic and multicultural environment that encourages career growth and personal development.