Team Manager

Overview

Louis Vuitton, part of the LVMH group, is an iconic Maison renowned for artisanal craftsmanship, heritage design and a global retail footprint. The brand emphasises elevated client service, rigorous standards of presentation and long-term talent development within a fast-paced luxury retail environment.

Role & Responsibilities

• Drive achievement of monthly and annual sales targets through proactive planning, team coaching and performance management.
• Lead recruitment, onboarding and succession planning to build a motivated, high-performing boutique team.
• Coach and model the brand's client service standards and the four Louis Vuitton attitudes (Curiosity, Empathy, Agility, Commercial Mindset); partner with Field Coach Trainers to tailor individual development plans.
• Embed a client-centric culture: develop and support clienteling activities, manage escalations and ensure consistently exceptional client experiences.
• Translate corporate strategy into store-level action: run morning briefings, cascade business information and animate training sessions to align the team.
• Provide qualitative market and product feedback to the Country office and support merchandise performance through local insights.
• Implement targeted action plans to boost product performance using visual merchandising, clienteling and team animation.
• Act as a visible sales leader on the floor: develop a personal client portfolio, promote cross-selling and ensure efficient sales-floor management.
• Optionally act as the in-store product category champion: liaise with the merchandising team, mentor Expert Advisors and drive category-specific initiatives.
• Oversee operational standards: enforce brand policies and grooming guidelines, support inventory management and assist the Store Manager with workforce planning.

Qualifications

• Demonstrated leadership ability with experience recruiting, coaching and motivating retail teams; prior supervisory experience in luxury or premium retail preferred.
• Proven commercial acumen and a track record of contributing to or delivering sales targets.
• Strong clienteling and relationship-management skills with a focus on delivering personalised luxury service.
• Excellent interpersonal and communication skills; capable of inspiring teams and running engaging briefings and trainings.
• Organisational capability to manage store operations, inventory considerations and staff planning with a disciplined approach to brand standards.

Skills

Experience

Previous experience leading retail teams — ideally within luxury or premium retail — with a demonstrable history of driving sales performance and developing talent. Experience partnering with training functions and delivering operational excellence is highly valued.

Education

High school diploma or equivalent; tertiary education in business, retail, hospitality or a related discipline preferred.

Culture

The Maison fosters a culture of excellence, discretion and relentless client focus, underpinned by strong internal training and mentorship. Employees are expected to uphold artisanal quality and brand heritage while contributing to a collaborative, performance-driven retail environment.