Store Trainer

Overview

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its exquisite craftsmanship and unparalleled luxury. As an employer, Louis Vuitton offers a dynamic environment where innovation meets tradition, fostering a culture of excellence and creativity. The brand is committed to nurturing talent and providing opportunities for growth within the expansive LVMH network.

Role & Responsibilities

• Develop and implement a culture of in-store coaching focused on Client Advisors and their individual development needs.
• Observe customer interactions on the sales floor and provide coaching through active listening and targeted questioning to help team members develop their own solutions.
• Support Store Managers in creating individual coaching plans based on team gap analyses and coach teams in sales competencies ('Coaching the Coach').
• Provide continuous feedback to Store Managers and HR on the performance and development of individual team members.
• Utilize Voice results to foster individual development and identify and improve causes of customer satisfaction or dissatisfaction.
• Execute central training initiatives, such as Client Experience, through sustainable in-store coaching and fostering a strong shop floor presence.
• Collaborate closely with the Merchandising Team to conduct and moderate product training, including new product launches.
• Develop competencies in silhouette building by combining product knowledge and sales techniques to optimize cross-selling.
• Use role-playing and on-the-floor coaching to sustainably increase customer value.
• Ensure complete transparency for Store Management regarding training activities (progress, necessary actions, challenges, etc.) and provide corresponding recommendations.
• Manage, track, and evaluate the quality and effectiveness of all in-store training in close collaboration with Store Management and through continuous presence on the sales floor.
• Identify and develop potential training talents within the stores to support and coach others.
• Oversee the in-store Learning Management System (LMS), including complete documentation of all training and ensuring Store Management's tool competence.
• Ensure a uniform and structured onboarding for all new employees.
• Coordinate closely with HR for proactive personnel and onboarding planning.
• Regularly communicate with trainees, providing feedback on progress to the employees themselves, their supervisors, and HR during the onboarding and training phase.
• Serve as a platform for exchanging experiences and best practices among stores in the area of coaching initiatives and programs.
• Exemplify company policies and processes.
• Deliver excellent personal service and adhere to Louis Vuitton grooming and service standards.

Qualifications

• Professional experience in training or adult education, ideally in the retail, hospitality, or service industry.
• Successful completion of a trainer qualification.
• Strong affinity for the retail and luxury segment.
• Strong identification with the Louis Vuitton brand and its values.
• Enthusiasm for customer-oriented consulting and excellent customer service.
• Excellent communication skills and proficiency in German and English.
• Strong interest in the digital world and social media.
• Positive demeanor with a confident and motivating presence.
• Entrepreneurial mindset paired with strong initiative and reliability.

Skills

Experience

A minimum of 5 years of professional experience in training or adult education, preferably within the retail, hospitality, or service sectors.

Education

Successful completion of a trainer qualification.

Benefits

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Culture

Louis Vuitton fosters a culture of innovation and excellence, where employees are encouraged to develop their skills and grow within the company. The brand values creativity, tradition, and a commitment to delivering exceptional customer experiences. Employees are part of a prestigious global network that supports personal and professional development.