Senior Stock Controller

Overview

Louis Vuitton is a global luxury fashion house and flagship brand within the LVMH group, renowned for its leather goods, ready-to-wear and artisanal craftsmanship. As an employer, the maison combines a high-touch client service culture with rigorous operational standards, offering roles that require both commercial acumen and respect for brand heritage.

Role & Responsibilities

• Ensure back-of-house efficiency and immaculate stockroom organisation to uphold Louis Vuitton merchandising and storage standards.
• Coach and develop store teams to drive productivity and operational excellence; lead by example in daily briefings and store routines.
• Manage inventory lifecycle including receiving, accurate processing of deliveries, replenishment, and stockroom maintenance to maximise availability on the sales floor.
• Operate and manage My Product Request (MPR) processes and liaise with Supply Chain to resolve product availability and client requests.
• Coordinate after-sales service cases: process repair requests, manage repair workflow, perform client follow-up and ensure quality issues are resolved.
• Administer vendor contracts and oversee store maintenance activities as required.
• In larger boutiques, recruit, manage and develop stock or logistics team members; take responsibility for local KPIs and store objectives.
• Maintain exemplary grooming and behavioural standards in line with the Louis Vuitton promise.

Qualifications

• Minimum 5 years' relevant experience in stock/inventory management within retail; experience in luxury retail strongly preferred.
• Proven ability to lead and coach teams, with strong people-management and motivational skills.
• Excellent organisational skills, attention to detail and a methodical approach to stock control.
• Commercial mindset with customer-service orientation and ability to convert after-sales into client relationship opportunities.
• Strong ownership and decision-making capacity, with professional conduct and discretion handling client and product-related issues.
• Familiarity with vendor contract administration and basic store maintenance coordination.

Skills

Experience

Minimum 5 years of progressive experience in inventory or stock control, ideally within luxury retail; demonstrable exposure to team leadership, after‑sales processes and collaboration with supply chain partners.

Education

High school diploma or equivalent; a diploma or degree in logistics, supply chain, retail management or a related field is preferred.

Culture

The Louis Vuitton maison emphasises craftsmanship, impeccable client service and elevated aesthetic standards. Employees operate in a high-performance yet creative environment where attention to detail, professionalism and respect for heritage are paramount.