Private Ambassador Program Manager

Overview

Louis Vuitton is a preeminent maison within LVMH’s Fashion & Leather Goods division, renowned for its craftsmanship, heritage and global presence across luxury categories. As an employer, the brand emphasizes creativity, rigorous client service standards and cross‑disciplinary collaboration, offering career pathways across retail, corporate and regional functions.

Role & Responsibilities

• Lead and nurture an exclusive, high‑performing community of top sellers (Private Ambassadors) to elevate client experience and drive growth in high‑end categories.
• Design and implement recruitment, succession planning and talent mapping for top performers in partnership with RVPs, Regional Directors, CR and store leadership.
• Develop content and knowledge‑sharing programs — including curated newsletters, best‑practice toolkits and real‑time channels (e.g., WhatsApp) — to arm sellers with cultural and commercial talking points.
• Create integration and development pathways for top sales talent in collaboration with Learning, HR and Retail teams across zones.
• Plan and deliver annual international and zone seminars, experiential events and UHNW task force initiatives to strengthen community engagement.
• Manage the Private Ambassador clienteling budget, monitor ROI and perform vendor negotiation and budgetary oversight.
• Establish tools, platforms and cross‑functional synergies to promote product categories and optimise delivery for PA clientele.
• Track, analyse and report performance metrics for top sellers; conduct annual profile reviews and coordinate quarterly action plans with regional teams.
• Travel regionally to support client strategies and provide on‑the‑ground collaboration with store and regional teams.

Qualifications

• Minimum 5 years of client relations, clienteling or program management experience within the luxury industry.
• Bachelor’s degree in Marketing, Communications, Hospitality Management or a related discipline.
• Proven record of planning and executing high‑touch, client‑facing experiences and international seminars.
• Demonstrated ability to recruit, map and develop top retail talent and to lead succession planning for senior retail roles.
• Excellent interpersonal, written and verbal communication skills with strong negotiation aptitude.
• High level of composure under pressure and capacity to provide developmental insight and mentorship.
• Experience managing budgets and negotiating with vendors.
• Flexibility to travel regionally and work evenings/weekends as required; ability to be on site in Midtown Manhattan four days per week.
• Proficiency in Microsoft Office Suite; retail experience and additional languages are advantageous.

Skills

Experience

At least 5 years of progressive experience in client relations, clienteling or community/program management within the luxury sector, with demonstrated success engaging top sellers, managing high‑touch client programs, producing international seminars and collaborating across regional and corporate stakeholders.

Education

Bachelor’s degree in Marketing, Communications, Hospitality Management or a related field.

Benefits

Medical, dental and vision coverage; short‑ and long‑term disability; paid time off programs; employee discount/perks; two retirement plans with employer contributions.

Culture

The organisation cultivates an inclusive, meritocratic culture that values individuality, professional development and meaningful equality initiatives. Employees are expected to collaborate across functions and geographies while upholding the maison’s exacting standards for client service and creativity.