Operations Lead

Overview

Louis Vuitton, a distinguished maison within the LVMH conglomerate, is renowned for its commitment to craftsmanship, innovation, and luxury. As an employer, Louis Vuitton values the individuality of its employees and fosters an environment where each person can thrive. The company is dedicated to promoting professional equality and creating a culture that embraces diversity and inclusion. Employees are offered exceptional career development opportunities and industry-leading training, both locally and globally.

Role & Responsibilities

• Supervise all aspects of product flow, after-sales, loss prevention, and administration.
• Lead, manage, and develop the team on all operational aspects of the business.
• Partner with the wider management team to optimize operations while delivering a positive impact on sales, customer service, and stock management.
• Mentor and lead the team in all operational facets while ensuring optimal client service.
• Oversee training on operational procedures, store systems, and communication platforms.
• Manage logistics, including inventory control and shipping/receiving processes.
• Collaborate with Client Care to ensure repair flow and after-sales service excellence.
• Maintain store facilities and act as on-site tech support when needed.

Qualifications

• Previous management position leading operations in a fast-paced retail environment, preferably within the luxury sector.
• Expert knowledge of stock and operations in a high-volume, dynamic environment.

Skills

Experience

Minimum 3 years of experience in a management role within a fast-paced retail environment, ideally in the luxury sector.

Benefits

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and two retirement plans both with employer contributions.

Culture

Louis Vuitton is committed to fostering a workplace culture that values diversity and inclusion. The company encourages initiatives that support professional equality and provides employees with the resources to succeed and grow. The work environment is characterized by high standards, continuous improvement, and a passion for excellence.