Manager in Training — Luxury Retail

Overview

Louis Vuitton is an iconic French luxury house renowned for its craftsmanship in leather goods, fashion and accessories. Part of the LVMH group, the brand operates a global retail network and is recognised for rigorous service standards, creative excellence and structured talent development programmes for future leaders.

Role & Responsibilities

• Complete an 18–24 month HORIZONS rotational programme comprising four rotations: Client Advisor Journey, Retail Excellence Journey, Headquarters Immersion and Management Journey.
• Deliver exceptional client experiences on the sales floor: welcome clients, advise across product categories and drive business through effective floor management and sales leadership.
• Develop long-term client relationships using clienteling tools and assist store management with daily clienteling operations.
• Contribute to a head office project during the Headquarters Immersion (3–6 months) to gain cross-functional exposure.
• Lead and motivate store teams during the Management Journey: set individual and team objectives, recruit and develop talent in collaboration with the Store Manager, and proactively manage performance and expectations.
• Engage with the HORIZONS community and senior mentorship to follow a tailored developmental path and accelerate leadership readiness.
• Be prepared for local and international relocation as required by the programme.

Qualifications

• Minimum three years' professional experience in retail, hospitality or customer service.
• Mandatory mobility: willingness to relocate locally and internationally throughout the programme.
• Proficiency in Italian and English (spoken and written).
• Demonstrated leadership potential with a proactive, people-centric style and an aptitude for coaching and developing others.
• Strong communication and active listening skills; client-focused mindset and results orientation.

Skills

Experience

At least 3 years' experience in retail, hospitality or customer-facing roles, demonstrating progressive responsibility, client relationship management and leadership potential.

Education

Bachelor's degree or equivalent vocational qualification in business, hospitality, retail management or a related discipline preferred; equivalent professional experience accepted.

Culture

Louis Vuitton fosters a culture of exacting craftsmanship, creativity and customer obsession within a global luxury environment. The company emphasises continuous development, cross‑functional exposure and mentorship to cultivate future leaders in retail and brand management.