Lead Digital Designer — Transactional Experiences & Omnichannel Services

Location ParisIle-de-FranceFrance
Type Full-Time
Seniority Lead
Posted ✦ Today
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Louis Vuitton — Lead Digital Designer in Paris: lead omnichannel transactional and client services design for web, mobile and retail.

Overview

Louis Vuitton is a global maison of luxury fashion and leather goods, operating within the LVMH group. The brand combines heritage craftsmanship with constant creative and digital innovation, maintaining rigorous standards of quality and an international retail and digital presence. As an employer it emphasises excellence, inclusion and long‑term talent development across multidisciplinary teams.

Role & Responsibilities

  • Provide design leadership for transactional and client services, overseeing an external team of 3–4 digital designers and fostering a strong design culture.
  • Define and drive the evolution of key customer journeys including checkout, order tracking & management, customer profile & account area, and omnichannel services.
  • Establish and operationalise effective collaboration methods between Design, Product Management and other stakeholders to ensure coherent delivery.
  • Develop a consistent omnichannel approach that harmonises the e‑commerce site, mobile application and in‑store experiences.
  • Adopt a data‑driven methodology: leverage analytics and user insights to prioritise work, measure impact and optimise designed experiences.
  • Integrate AI tools into design workflows to accelerate asset production, generate creative variations, prototype rapidly and scale AI‑assisted practices.

Qualifications

  • Minimum 10 years' experience in digital design (UX/UI, Product Design) with demonstrated ownership of e‑commerce journeys.
  • Proven experience within the luxury, premium or high‑end retail sector.
  • Demonstrated experience managing and mentoring design teams or external design partners.
  • Fluent in French and English, both written and spoken.
  • Strategic thinker with strong operational delivery skills, excellent facilitation capabilities and a collaborative mindset.

Skills

UX/UI design Product design Design leadership and team management Omnichannel experience design (web, mobile, retail) E‑commerce checkout and transactional UX Data‑driven design and performance analysis Workshop facilitation and stakeholder alignment AI‑assisted design workflows and rapid prototyping User research and usability testing Prototyping and interaction design

Experience

Minimum 10 years of professional experience in digital/product design, including substantial exposure to e‑commerce and luxury or premium brands.

Education

Degree in Interaction Design, Product Design, Human‑Computer Interaction, Visual Communication or equivalent professional experience; advanced degree preferred but not mandatory.

Culture

The organisation cultivates a high‑performance yet collaborative environment where craftsmanship and creativity meet digital innovation. Teams operate with exacting standards, strong cross‑functional collaboration and personalised career development, with an emphasis on inclusion and diversity.